Terms & Conditions
By signing up to our website and purchasing products from Solid Stash (Pinch of Lily BV), you are agreeing to the terms and conditions of sale, which apply to all transactions on www.solid-stash.com and www.solid-stash.be. Signing up to the service means we must have the following information:
* Your address, including the postcode of the billing address associated with the payment card.
* Your telephone number
* Your email address, so we can supply you with important information such as your order confirmation and changes to our delivery service
Solid Stash (Pinch of Lily) only sells goods on our website or to the end user direct, and they should not, in any way, be resold without our prior written consent.
Orders shall only be complete and final when confirmed in writing by Solid Stash (Pinch of Lily) via email.
Payment shall be processed by the Customer either via payment on the webshop or bank transfer (BE39 7360 6621 7419) upon receipt of the purchase confirmation from Solid Stash (Pinch of Lily) by email; or via instant mobile payment at the time of delivery – as indicated by Solid Stash (Pinch of Lily) at the time of order confirmation.
2. Product prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order.
Due to differing product promotions the prices displayed on the website may vary to prices in retail stores and independent outlets selling our meals. If you order a large portion-size of a meal and it is not available then we will endeavour to supply the same number of total portions but in smaller packaging sizes. You will not be charged extra if the price of these smaller packages is greater than the ordered amount. All of our products are zero-rated for VAT. Our VAT Registration Number is BE0736.849.513. Our minimum order level is Eur 50.00, excluding delivery for applicable orders. If shortages of a product mean that the total price of the dispatched goods fall below any minimum order threshold, Solid Stash (Pinch of Lily) shall honour the original order value.
3. Gift cards & e-gift cards
1. Gift Cards and E-Gift Cards are redeemable within expiry date for orders placed at solid-stash.com.
2. Gift Cards and E-Gift Cards are not valid at independent shops selling Solid Stash (Pinch of Lily) food.
3. Gift Cards and E-Gift Cards cannot be exchanged or refunded for cash.
4. Photocopies of Gift Cards will not be accepted.
5. Gift Cards and E-Gift Cards can be used towards purchases at a higher price than its face value upon payment of the difference.
6. If a Gift Card or an E-Gift Card is used for a transaction at a lower value than the value of the card then a new Gift Card or E-Gift Card will be issued at the point at which your payment is taken (on dispatch of your order if an online order). A new E-Gift Card will be sent via email if used for an online purchase. Please do get in touch if you don't receive this.
7. Solid Stash (Pinch of Lily) is under no liability for replacement or refund should Gift Cards or E-Gift Cards be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any gift cards which have been mutilated, damaged or defaced.
Location, date and time for deliveries (where applicable) shall be agreed between Solid Stash (Pinch of Lily) & the Customer. Solid Stash (Pinch of Lily) has the right to deny delivery to any location. The Customer shall be present to accept, check and pay (where applicable) delivery and takes the responsibility to immediately safely store the purchased goods in a fully functioning freezer.
If no special instructions are added during the order process, as the Customer you are agreeing to sign for the delivery. No packages shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the Customer. Special requirements shall be followed, but please make sure that they are deemed 'reasonable' e.g. allowing ample space in freezers for the delivered packages. Or instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further. Where a specific time slot for delivery is specified we shall endeavour to deliver your food by this time. However due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can't guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
8. Cancelling an order
Orders can be cancelled any time up until 48 hours of the agreed expected delivery date and time. Where already paid, these orders can be refunded.
Please note, as we sell a perishable good, the EU right of withdrawal does not apply to us: once the goods have been delivered, it is not possible to return or get a refund for them.
9. What if I am not happy with my goods?
Our refund policy
If you are unsatisfied with any of the items in your order or any part of the delivery service from Solid Stash (Pinch of Lily) please contact us - either by emailing us via the Contact page of the website or by telephoning +32 456 134 964. If you would like to make a comment or recommendation regarding our food, then please visit the Contact page of the website. As we sell perishable goods, we ask that you - the customer - inspect the food once you have received it. If you are unhappy with the goods, please contact us immediately. We shall be happy to explore the exchange or refund of any item you feel does meet not our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. We shall not charge you for an incorrect item. We operate an open and honest policy at Solid Stash (Pinch of Lily) and will work our hardest to make sure we can accommodate and act on any problems or suggestions.
Website Disclaimer & Privacy (GDPR)
This website is the property of Pinch of Lily
Address of registered office: Pinch of Lily BV, Motstraat 54 2800 Mechelen, Belgium
Phone: +32 456 134 964
Company number: VAT BE 0751.528.086
RPR: Nederlandstalige Rechtbank van Koophandel Brussel
Supervisory authority: FAVV
By accessing and using the website, you expressly agree to the following general terms and conditions.
Intellectual property rights
The content of this website, including trademarks, logos, drawings, data, product or company names, texts, images etc., is protected by intellectual property rights and belong to Pinch of Lily or rightful third parties.
Limitation of liability
The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional or legal advice to the user.
Pinch of Lily shall make every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. Should the information provided contain inaccuracies or should specific information on or through the website be unavailable, Pinch of Lily will make every effort to rectify this as soon as possible.
However, Pinch of Lily cannot be held liable for any direct or indirect damage resulting from the use of the information on this website.
Should you find any inaccuracies in the information made available through the website, please contact the website administrator.
The content of the website (including links) may be adjusted, modified or complemented at any time without prior notice or notification. Pinch of Lily does not guarantee the proper functioning of the website and can in no way be held liable for a malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, resulting from access to or use of the website.
Pinch of Lily cannot under any circumstances be held liable to anyone in any direct or indirect, special or otherwise, for damage caused by the use of this or any other website, in particular as a result of links or hyperlinks, including, without limitation, all losses, work disruptions, damage to the user's programs or other data on the computer system, equipment, software, etc.
The website may contain hyperlinks to websites or pages of third parties, or indirectly refer to them. The inclusion of links to these websites or pages in no way implies an implicit approval of their content.
Pinch of Lily expressly declares that it has no control over the content or other features of these websites and cannot under any circumstances be held liable for their content or features or for any other form of damage resulting from their use.
Applicable law and jurisdiction
This website is governed by Belgian law. In the event of disputes, the courts of the district of ... shall be solely competent.
Pinch of Lily collects and processes customers' personal data for customer and order management purposes (including customer administration, tracking orders/deliveries, invoicing, solvency monitoring, profiling and sending marketing and personalised advertising).
Legal basis for the processing
Personal data is processed based on Article 6.1. [(a) consent,] [(b) (required for the implementation of an agreement),] [(c) (required to satisfy a legal obligation)], [(f) (required for the protection of our legitimate interest in entrepreneurship)] of the General Data Protection Act.
[Insofar as the processing of personal data takes place based on Article 6.1. a) (consent), customers always have the right to withdraw their consent.]
Transfer to third parties
Should this be necessary in order to achieve the stated objectives, the customer's personal data will be shared with other companies (of the Pinch of Lily group) within the European Economic Area that are directly or indirectly connected to Pinch of Lily or with any other partner of Pinch of Lily.
Pinch of Lily guarantees that these recipients will take the necessary technical and organisational measures for the protection of personal data.
Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).
Right to inspection, improvement, deletion, limitation, objection and transferability of personal data
The customer is at all times entitled to inspect their personal data and can correct it or have it corrected if it is incorrect or incomplete, have it removed, restrict its processing and object to the processing of personal data involving them based on Article 6.1 (e) or (f), including profiling based on these provisions.
Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal details and to have said personal details forwarded to another company.
In order to exercise the aforementioned rights, the customer is requested to:
- Adjust the settings of their customer account; and/or
- Send an e-mail to the following address: email@example.com.
The customer is entitled to object free of charge to the processing of their personal data aimed at marketing.
The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels - firstname.lastname@example.org).
During a visit to the website, cookies can be stored on your computer’s hard drive. A cookie is a text file placed by a website server in your computer’s browser or on your mobile device, whenever you visit a website. Cookies cannot be used to identify people, a cookie can only identify a machine.
‘First-party cookies’ are technical cookies that are used by the visited site itself and that are intended to enable the site to function optimally. Example: settings adjusted by the user during previous visits, or: a form with data previously completed by the user during prior visits.
‘Third-party cookies’ are cookies that do not originate from the website itself, but from third parties, e.g., marketing or advertising plug-ins. (For example, Facebook or Google Analytics cookies. For such cookies the visitor to the website must first give consent, which can take place through a bar at the top or bottom of the website, with reference to said policy, which nonetheless does not prevent further browsing on the website.
You can adjust the settings on your Internet browser so that cookies are not accepted, that you receive a warning whenever a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this through your browser’s settings (using the help function). Do take into account that specific graphic elements may not appear correctly or that you will be unable to use specific applications.