Frequently Asked Questions
How does delivery work?
Solid Stash works with couriers who will deliver your order using actively cooled freezer vans.
At checkout you can choose a delivery date. It is important that someone is home on that day as the order will need to be put in the freezer upon delivery.
Read all about delivery here!
How does pickup work?
We have pickup points in Brussels, Lokeren and Ghent. Read all about pickup here!
Will my order fit in my freezer?
All our packaging is made of paper or biodegradable material & stacks easily in your freezer. Our meals (e.g. tajine, bolognaise, dhal) are packaged per one-person portion in a biodegradable box of around 12 x 10.5 x 6.5 cm.
Have space for about 4 frozen pizzas? Then you have space for a Solid Starter pack!
Are all your meals frozen?
Yes, all our products are delivered to you frozen.
What about allergens?
Please click here for a handy overview of allergens per dish.
All packaging has labels with info about allergens, ingredients, production and use-by dates, weight, batch identifier & storage info.
Please note that all our dishes are produced in a kitchen that also processes grains, peanuts, eggs, diary, nuts, soy, mustard, celery, sesame seeds, sulphites, lupine, shellfish and fish. They may contain traces of nuts, gluten and any other allergen.
Can I choose the meals in my Combo?
For the combos (Starter Pack, Week for Two & Kraamkost Gift Pack), the meals are carefully selected from Solid Stash's latest seasonal menu and are subject to change. However, if you have a craving for a specific meal then feel free to add a note to your order and we'll do our best to include it! And the same goes if you definitely do not want a dish in your order, just let us know and we'll do our best.
How long will my Stash last?
Your Stash arrives frozen, so you can keep it in your freezer until you need it.
Your Stash’s expiry date is indicated on its label. Typically this is six months after production date.
Always keep your Stash frozen at a stable temperature below -18° C before usage.
Do not refreeze once thawed. After defrosting, store in the refrigerator and consume within 24 hours.