Have your Stash delivered to your home
We deliver all over Belgium, on Wednesdays and Saturdays (with exception of Luxembourg province and parts of Liege and Namur Provinces). You can select a delivery day during check-out. Your order will arrive frozen and needs to go in the freezer immediately. Therefore, it is very important that someone is home to accept the delivery. Our courier will contact you the morning of the delivery with a 1-hour delivery window.
When will my order arrive?
You can select a delivery date at checkout. We currently run home deliveries on Wednesdays and Saturdays between 9 and 18h. The morning of the delivery day (typically by 9am and latest at 9:30 am) you will receive a one-hour delivery slot from our courier.
What happens if I am not home?
If no one is home to accept the package then it will go back to the depot of our courier where it will be kept frozen. Our courier will by default attempt to re-deliver the next working day. You will receive a new tracking link, where - if needed- you can select a different re-delivery day.
What if my plans change and I won't be home?
No wories, we understand plans can change.
Until two days before the scheduled delivery day, you can contact the Solid Stash team (email@example.com or our chat) and we'll postpone your delivery.
If your delivery is tomorrow or today, then your package will already be with DPD Fresh. You can move your delivery date up to one hour before the start of your delivery slot via the tracking email you receive from DPD on the morning on your delivery.
If you are not home during delivery then your package will never be left at the door. Your package will go back to the DPD depot where it will be kept safely frozen.
After a failed delivery, DPD will attempt to re-deliver the package the next working day. Similar to the first delivery attempt, they will send an email with a one-hour delivery slot on the morning of the re-delivery. Not home that day? Please postpone the re-delivery using the link in DPD's email.
Do I need to be home all day to accept the order?
Definitely not. On the morning of the delivery day, you will receive a one-hour delivery window from our courier. That way you can plan ahead. However, someone needs to be at home during the one-hour delivery slot because DPD will never leave the package at the door (because it needs to go directly into the freezer).
Can the courier leave the package at the door?
Unfortunately this is not possible. Your Solid Stash order is a frozen product and is transported in refrigerated vehicles. The order will arrive in a non-insulated box and therefore the product needs to immediately be put in your freezer.
How much does delivery cost?
You can order Solid Stash products from €60, for home delivery or to collect yourself at one of our pickup points.
There is a €11.90 delivery fee for orders up to €90. From €90, we pick up the cost of delivery!
If you are picking up from our pickup points there is no delivery fee! We do charge a small handling fee of €7 for pick up orders below €60.
(Please note: it is possible to place an order for home delivery below €60, however a shipping fee of €25.00 will automatically be added to your order.)
Do you deliver to my city/town?
We deliver all over Belgium (with exception of Luxembourg province and parts of Liege and Namur Provinces) twice a week.
Or collect from our pickup points
You can also collect your order in our pickup points in Ghent, Brussels and Lokeren. Place your order online first! There is no extra stock available at our pickup points for ad-hoc pickups. Really important: please make sure to bring a cooler bag (and if possible: cooler blocks!) when you come to pick up your order, to make sure that your order remains frozen at all times.
How long will my order stay at the pickup point?
For pickup orders you will select a pickup date at checkout, however you can pick up your order within one week after this date. Just make sure to check the opening hours of the pickup point first (you can find this in your order confirmation email)