Veelgestelde vragen
Ordering & Delivery
Does Solid Stash work with a subscription?
Can I pick up my order instead of having it delivered?
What happens if I receive a damaged or incorrect item?
Can I change or cancel my order?
Can I get a VAT invoice?
Can I choose the meals in my bundle myself?
How can I contact DPD Fresh directly?
It is after 9:30 AM and I have not yet received my delivery slot. What should I do?
How do I create an account?
Can I buy Solid Stash meals in a physical store?
Does my Solid Stash order stay frozen during delivery?
Do you also deliver to the Netherlands, Luxembourg, Germany, or France?
How does the delivery work?
What if my plans change and I’m not home?
When will my order arrive?
Do you deliver to my city/town and when?
How much does the delivery cost?
Can I pay with meal vouchers?
Is there a minimum order amount?
The courier came by and I wasn’t home, what now?
Can the courier leave the bundle at the door?
Are the meals for 1 or 2 people?
Do I need to be home all day to receive the order?
What if I don’t like a dish — will I get my money back?
How do I use my store credit when placing an order?
Gifts
We received Solid Stash as a gift but don’t know who sent it. Can you help?
Can I give Solid Stash as a gift?
Can I print the gift card?
What can the gift card be used for?
Does the gift card expire?
How is the gift card delivered?
Can the gift card be used for multiple orders?
Can I add a gift message to my order?
Can I request to include or exclude specific meals in a gift package?
Can I add extra meals to the gift package?
How is the delivery of a gift package handled?
Do you include an invoice or receipt with the order?
What makes the kraamkost from Solid Stash unique?
Ingredients & Allergens
Where can I find information about allergens?
Do you use preservatives or additives?
Are your meals organic?
Is Solid Stash suitable for children?
Are your meals Halal / what about alcohol?
Where can I find the nutritional values?
Are your meals suitable for pregnant or breastfeeding women?
Storage & Preparation
Are all your products frozen?
Do I need to add anything to make it a complete meal?
Does my order fit in my freezer?
How long does a meal stay good after I have thawed it?
How long do Solid Stash meals stay fresh in the freezer?
How do I heat the meals?
Are your meals spicy?
What should I do with the meal packaging?
General
Are all meals from Solid Stash plant-based?
What makes Solid Stash different from other meal services?
What is the fastest way to reach you?
Is frozen food just as healthy/delicious as fresh food?
I'm not plant-based, is that a problem?
Can Solid Stash help reduce food waste?
What is Solid Stash?
Who is behind Solid Stash?
B2B
What B2B services does Solid Stash offer?
What is the minimum B2B order amount?
Where can I request a quote for a B2B order?
Why collaborate with Solid Stash?
Refer friends
Can I refer a friend who is already a customer of Solid Stash?
Can I combine multiple referral codes on one order?
Can I refer multiple friends?
How does the Solid Stash referral program work?
Geen resultaten gevonden.